Adly
AI tools without support are just software. When something doesn't work, when you need creative direction, when you're stuck—you need a real person who can help. Adly isn't just a tool; it's a partnership.
We've built human support into the core of Adly because we know that the best results come from combining AI efficiency with human expertise. Our team isn't reading from scripts—they're marketing professionals who use these tools daily.
Why Human Support Matters in AI Tools
AI Has Limits
Even the best AI makes mistakes. It might misinterpret your brief, generate something off-brand, or struggle with edge cases. Human support catches what AI misses and guides it back on track.
Context Is Everything
AI doesn't know your business history, your market position, or your competitive landscape. Humans can understand nuance, ask clarifying questions, and provide advice that considers your full situation.
Strategy Needs Judgment
Should you go bold or safe? Is this the right message for your audience? Strategic decisions require experience and judgment—something AI can inform but not replace.
Learning Curves Exist
New tools take time to master. Human support accelerates learning, helping you avoid common mistakes and discover features you might miss on your own.
What Adly Support Helps With
Creative Direction
Not sure what approach to take? Our team helps you think through creative strategy—what styles work for your industry, what messaging resonates with your audience, how to differentiate from competitors.
Brand Setup & Optimization
Getting your brand profile right is crucial. Support helps you configure brand colors, upload optimal logo versions, and set up your account for the best AI results.
Technical Troubleshooting
Something not working? Images not generating correctly? Publishing issues? Our technical team diagnoses and resolves problems quickly so you're not stuck.
Campaign Planning
Planning a big launch or seasonal campaign? Support can help you think through content calendars, batch generation, and publishing schedules.
Best Practices Training
Learn how to get the most from Adly. Support shares tips, templates, and workflows that other successful users have discovered.
How Support Works
Multiple Channels
- In-app chat: Quick questions answered directly in the platform
- Email: Detailed requests and documentation
- WhatsApp: Fast, conversational support
- Video calls: For complex onboarding or training (agency plans)
Response Times
We aim to respond within hours during business days. Agency and enterprise plans get priority routing for faster resolution.
Proactive Help
Support isn't just reactive. We monitor for issues, reach out when we see opportunities to help, and share updates about new features that might benefit your workflow.
Support for Different Users
Small Business Owners
You're wearing many hats. Support helps you move faster—answering questions, suggesting shortcuts, and ensuring you're not spending more time than necessary on marketing.
Marketing Teams
Coordinating across team members? Support helps with multi-user workflows, brand consistency across users, and scaling your content production.
Agencies
Managing multiple client brands requires efficiency. Agency support includes client onboarding help, multi-brand management guidance, and workflow optimization.
Enterprise
Large organizations need dedicated attention. Enterprise support includes assigned account managers, custom training, and SLA guarantees.
The Human + AI Advantage
Neither pure AI nor pure human service delivers optimal results:
| Challenge | AI Alone | Human + AI |
|---|---|---|
| Generating content | Fast but sometimes off-target | Fast with guidance to stay on-brand |
| Troubleshooting | Generic error messages | Real diagnosis and solutions |
| Strategy questions | Can't help | Expert advice tailored to you |
| Learning the tool | Documentation only | Personalized walkthroughs |
What Users Say
"The support team actually understands marketing. They don't just answer technical questions—they help me think through strategy."
"I was stuck on a campaign and got help within an hour. The suggestions completely changed my approach."
"As an agency managing multiple brands, having real humans to call when things go sideways is invaluable."