AdlyAccount and sign-in
Trouble signing in, a verification email that did not arrive, changing your email, or signing in with Google.
The fastest way to get an answer
Most questions are solved in one message when we have the details. Send us the email address of your Adly account, the brand name, and a short description of what happened. If it is about a design, a video or a scheduled post, add the job number shown in Adly or a screenshot.
We answer in Arabic and English. For anything about a payment or a refund, write from the email address that owns the subscription so we can confirm it is you.
What we can help with
Plans and billing
Choosing a plan, the 7-day trial, switching plans, invoices, cancelling, and refund requests.
Connecting your accounts
Linking a Facebook Page, an Instagram business or creator account, a TikTok account, a LinkedIn profile, or an X account to your brand.
Publishing and scheduling
A post that did not go out, a scheduled time that looks wrong, or a post you need to cancel.
Designs and videos
A result that does not match your brand, a job that seems stuck, or a question about your usage limit.
Privacy and your data
Questions about what Adly stores, exporting or deleting your data, and closing your account.
Before you write: quick fixes
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1
A post did not publish
Open your brand settings in Adly and check that the network still shows as connected. If it says expired, connect it again and try once more.
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2
Instagram is missing
Instagram posting needs a business or creator account that is linked to a Facebook Page. Personal Instagram accounts cannot be posted to.
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3
A design is still generating
Designs usually take a few minutes and videos take longer. If a job has not moved for 20 minutes, send us its job number.
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4
You reached your usage limit
Your limit renews with your plan. You can move to a higher plan at any time from the billing page in Adly.
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5
You reached today's image limit
Each brand can make up to 50 images a day, and the limit renews every day. Edits, quick edits and Brand Plan posts do not count toward it, so you can keep using them today.
Help with Adly in ChatGPT
Adly in ChatGPT uses the same account, brands and plan as the Adly app. Anything you create from a chat also appears in Adly.
- Connect. Add Adly in ChatGPT and sign in with your Adly account. New accounts choose a plan with a 7-day trial during sign-in.
- Social accounts. Facebook, Instagram, TikTok, LinkedIn and X are connected once in your brand settings on getadly.com. ChatGPT cannot connect them for you.
- Disconnect. Remove Adly from your connected apps in ChatGPT. Changing your Adly password also ends every ChatGPT connection.
- What ChatGPT can do. Create designs, carousels and videos, write and edit captions, and publish or schedule posts after you confirm. It only posts when you say so.
If ChatGPT says Adly needs a permission, disconnect Adly in ChatGPT and connect it again, then allow the permissions on the Adly screen.
Billing, cancelling and refunds
You can change or cancel your plan at any time from the billing page in Adly. Upgrades start right away. Downgrades and cancellations take effect at the end of the period you already paid for.
To ask for a refund, email [email protected] from the address on the account. The full terms are in our Terms of Service.
Privacy and data requests
Our Privacy Policy explains what we collect and why. To export or delete your data, or to close your account, email [email protected] from the address on the account.
Support questions
How do I contact Adly support?
Email [email protected] or use the live chat on this page or inside Adly. Include the email on your account and the brand name.
Which languages does support cover?
Arabic and English.
How do I cancel my plan?
Open the billing page in Adly and cancel there. Your plan stays active until the end of the period you paid for.
Why did my scheduled post not go out?
The most common reason is an expired connection to the network. Reconnect it in your brand settings, then schedule the post again or publish it now.
Can Adly post to TikTok?
Yes. Adly publishes and schedules video posts and photo posts to the TikTok account you connect, on every plan. It also publishes to Facebook Pages, Instagram, LinkedIn profiles and X.
How do I disconnect Adly from ChatGPT?
Remove Adly from your connected apps in ChatGPT. Changing your Adly password also ends every ChatGPT connection.
How do I delete my account?
Email [email protected] from the address on the account and ask for deletion. We will confirm before anything is removed.
Still stuck?
Send us a message with your account email and what happened. A screenshot helps.
Email [email protected]