Refund Policy

This policy explains when a payment for Adly can be refunded. It is short on purpose: one rule for everyone, plus the 14-day right consumers in the UK and EU have by law.

The Refund Rule

A plan bought on getadly.com is refunded in full if you ask within 7 days of your first payment for the plan and you have created fewer than 5 outputs in total and fewer than 2 videos.

• What counts as an output: every design, video, ad copy, landing page or other result you generate, including results from paid or custom automations you set up.
• What does not count: free outputs made during onboarding, and free automated designs Adly includes without using your usage limit (such as weekly or holiday designs).

Consumers in the UK and EU

When you buy a plan you ask us to start the Service at once. If you are a consumer in the United Kingdom or the European Union, you can cancel a new purchase within 14 days, and you agree that this right ends as soon as you create your first output, because the digital content is then supplied to you. If you cancel within 14 days before creating anything, we refund you in full.

When Payments Are Final

Outside the two cases above, payments are final and are not refunded. That includes renewals, upgrades, top-ups and add-ons, unused time on monthly or annual plans, low usage, and AI results you do not like. If an output failed because of a clear technical problem on our side, we may return the usage it took.

Annual Plans

Annual plans follow the same rule: refundable within 7 days of the first payment if fewer than 5 outputs and fewer than 2 videos were created, and final after that. Cancelling an annual plan stops the next renewal; it does not refund the months left.

How to Ask for a Refund

Open the chat on any Adly page (the chat button in the bottom corner) while signed in, and ask for a refund. Our assistant checks your plan against this policy and passes requests that qualify to our team for review. Approved refunds go back to the card or account you paid with, usually within 5 to 10 business days depending on your bank.

Plans Bought in the Adly iOS App

Plans bought inside the Adly iOS app are billed by Apple, and Apple decides and issues any refund for them under its own policies. To ask for one, go to reportaproblem.apple.com and sign in with your Apple Account. Adly cannot refund an Apple purchase.

If a Charge Looks Wrong

Tell us in the chat on any Adly page first: we fix genuine billing errors quickly. If a payment is disputed with your bank, we may share our records of your sign-up, your agreement to our Terms, your use of Adly and your payments with the bank. If your card was used without your permission, tell us and your bank right away.

Your Rights by Law

Nothing in this policy takes away rights you have by law as a consumer.